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Welcome to Two Rivers Medical Centre

Welcome to our practice website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.

Patient Leaflet




contact your doctors online and get a response by the end of the next working day


Problems with an NHS supplier, Roche, has led to a temporary shortage in some of the chemicals we use to process blood test results. This is a national problem and Roche is working hard to resolve this.

We are doing everything we can to reduce the impact on our patients, but unfortunately, this is making it difficult to complete some blood tests at East Suffolk and North Essex NHS Foundation Trust (ESNEFT). 

Temporarily, we are continuing to prioritise clinically urgent tests, but this this means that if you are having a regular blood test it may be delayed. We are very sorry about this.

We have the following advice for our patients:

  • If you have been told your blood test is urgent, please attend your booked appointment without delay
  • If you have been told your blood test is not urgent, please try and re-book in around two weeks’ time.
  • If you are not sure whether your test is urgent or not, please get in touch with the GP or consultant who asked you to have the test

We appreciate this is frustrating for patients and we’re grateful for everyone’s patience while we work hard to resolve this issue. We will keep everyone updated.



The first of our flu vaccination clinics are now available


The first clinics for patients 65 AND OVER are on:

  • Saturday 12th September
  • Saturday 19th September
  • Saturday 26th September
  • Saturday 10th October
  • Saturday 24th October
  • Saturday 7th November

We also have appointments available for UNDER 18s on:

  • Tuesday 8th September
  • Saturday 19th September
  • Saturday 10th October
  • Saturday 7th November

Eligible patients aged between 18-64 YEARS clinics are:

  • Saturday 10th October
  • Saturday 24th October
  • Saturday 7th November

To find more information on eligibility click here


If you’re 50-64 and don’t normally get a flu vaccine you’ll be offered one this year. Please wait to hear from us. The most at risk will get flu jabs first.


  • Using our automated phone system
    • Call 01473907788
    • Press 1 as soon you hear our welcome message
    • Enter your date of birth and telephone number to match your record
    • Press 1 to make a new appointment
      • Press 4 if you're aged 65 or over
      • Press 5 if you're booking a child flu vaccination
      • Press 6 if you're eligible and aged between 18 and 64 years 
  • Online via SystmOnline or the NHS App
  • At Reception

Things to note:

  • A face covering must be worn
  • Only patients receiving a vaccination to attend the surgery please to help reduce the amount of people waiting

Thank you


For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at:


The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if

  • You have had these symptoms for fewer than 15 days:
    • a continuous new or worsening cough
    • a high temperature
  • You are aged 50 to 64 with a pre-existing illness
  • You are aged 65 and above
  • Principle Trial Poster


    If your child is unwell please click here for advice


    We know many of you are concerned about either having received a letter stating that you're in a higher risk group or you were expecting a letter and didn't receive one.  The data was also collected from hospital records so it's not always clear to us why you may have received a letter.  Please see this FAQ Document from NHS England.


    All appointments to be over the telephone whenever possible, telephone triage appointments are available to book online. You can use our automated phone system (option 1) or online access to cancel any upcoming appointments.

    PLEASE NOTE: due to staff absences we are now closed between 1pm and 2pm. All online services are still available.

    The following appointment types have been suspended with immediate effect (those already booked will be contacted):

    • Travel vaccinations
    • Ear syringing
    • Home blood pressure monitoring
    • Long term condition reviews (medication will still be issued).  Your review may still take place over the phone if required


    All medication will be issued on an electronic prescription (sent straight to your pharmacy) - if you haven't nominated a pharmacy, please update this on your online record or call reception.

    Isolation Note for your Employer

    Use this service if you have to stay at home because of coronavirus and you need a note for your employer.

    Coronavirus (Covid 19) Individual risk assessments

    We are receiving many requests from patients about their individual risks if they were to contract coronavirus. Some are being asked to contact us by their employer.

    As a practice with over 26,000 patients, many with a long-standing health condition, we simply cannot provide a risk assessment for each individual and it would affect our capacity to provide care to our patients.

     The following government website has information about potential risks.

    You can check your record online to see what health conditions you do have to compare against this list.  You will need to register for this here:

    Each individual needs to make their own risk assessment and plan their lives accordingly.

    Your employer and the employee should consider these risks and make reasonable adaptions following the National Guidance.

    We are unable to provide occupational health advice to patients or their employers.  Some larger employers will have occupational health advice adviser in place to help an employer to make such decisions.

    My Care Record - Privacy Notice


    Come and join us at a women's health event, addressing problems associated with menopause, breasts, continence and bone density.


    The Two Rivers project supports older adults who are physically inactive to become more physically active through the delivery of the Active Wellbeing service.

    Please find more details here

    Active icon


    Join Dementia Research is a national service that makes it easy for anyone to take part in vital dementia research studies. People with dementia or memory problems, their carers and anyone who is interested can sign up.  More info can be found here....

     Join Dementia Research


    There are a lot of useful links on our self help pages (see main menu).  Alternatively, use the Search engine above to find more information on certain conditions or symptoms.

    Camera Controlled Car Park Management System

    We would like to inform you that a new park management system is NOW LIVE.

    The first 30 minutes are free, to enable people to pop in and collect prescriptions etc… For additional time please enter your full correct vehicle registration details into the terminal.

    Parking Eye Appeals & Complaints

    The aim is to improve access for patients attending for appointments by reducing level of unauthorised parking.

    Thank you for your co-operation

    Accessing your Medical Record & Results online

    With more patients requesting access to their record online, (please ask at reception regarding SystmOnline), you may find this link useful to help you better understand your test results and conditions

    Suffolk InfoLink


    InfoLink provides a search engine that uses key words and location criteria to find information about all sorts of local services, activities, advice, information and support.

    Examples include:


    • Charities and Voluntary Organisations
    • Children’s Centres
    • Local Groups such as scouts
    • International Community Groups
    • Support Groups such as drug and alcohol misuse groups
    • Learning and Physical Disability Services  

     More information can be found here

    Did you know there are lots of other local services that you can go to directly for help, without the need to speak to your GP first?  See our Self Help section on the website for useful links.

    Stay well

    SystmOnline and Patient Partner - Cut the Queues!

    Have you registered for SystmOnline?

    You can book appointments, request medication and access part of your medical record including blood results. Please ask at reception...

    Alternatively, please try Option 1 on our phone system, Patient Partner, and cut the queues to make, change or cancel an appointment. 

    Help us to help you by reducing our Did Not Attend rate and being able to offer more appointments. 

    Thank you

    Reviews for Long Term Medical Conditions

    We are changing our recall system for patients with long term medical conditions who require annual monitoring reviews.  Please see here for more information. 

    Named Accountable GP

    All patients at the practice have a named accountable GP on their clinical record.  Your named GP has overall responsibility for your care but you may see any GP of your choosing at the surgery. If you wish to find out who your named GP is, please ask at reception.

    Serving You

    Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

    Partners in Care

    Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

    (Site updated 23/10/2020)
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