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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Book an Appointment
Pharmacy & Self-Care
Pharmacy
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Self-Care
Help and support available from many National and Local Organisations
Urgent appointments for today
With regard to dealing with medical problems that need a clinician’s attention on the day that they arise, we have on the day appointments available. These appointments are to enable patients to have a single medical problem dealt with.
This service will only be available to patients who have an urgent medical need. For all other cases, a patient will be required to book in advance.
Ways to book
- Telephone: 01473 907788
- Request an urgent appointment online
Book a Routine Appointment
You can make an appointment in the following ways:
Telephone Appointments
If you have a telephone consultation, the clinician will call you on the day. However, we cannot guarantee the call will match your appointment time.
Video Consultation
If you have a video consultation, the clinician will send you a text link to join a secure consultation.
Advanced Practitioner Appointments
Advanced practitioners are qualified to assess patients’ physical, psychological and social needs and to diagnose and implement agreed management plans with patients, including appropriate prescribing and referrals to specialists.
We have a team of advanced practitioners who work closely with the doctors and provide appointments for patients.
Nursing Team Appointments
Our nursing team is available by appointment for a range of your health care needs. These include asthma and diabetic checks, blood tests, removal of stitches and wound care, ECGs, NHS Health Checks, cervical screening, travel vaccinations, blood pressure checks and help to stop smoking. Please ask a member of reception for more information.
All appointments are booked in advance and while a few appointments may be available on the day this cannot be guaranteed. The Care Navigator will ask you the purpose of your appointment, as certain procedures are allocated longer appointment times.
As appointment times are linked to the procedure, these appointments have to be booked through our reception team. However, appointment times can be checked or cancelled using SystmOnline, the NHS App or our automated telephone system.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.
In this respect, if you do need a home visit, you can help us by calling reception on 01473 907788 between 8am and 11:30am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Life Threatening - Go to A&E
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Ways to cancel
- Cancel using our online services
- Reply to your appointment confirmation and/or reminder stating 'cancel'
- Telephone us on 01473 907788
Out of Hours
Enhanced Access
We provide Extended Access appointments to support patients who have difficulty accessing appointments during the day due to work commitments and daily commuting. We offer GP, Nurse practitioner, Practice Nurse, Medicine Management appointments as well as Physiotherapy assessments.
- 7:30am to 8am every day
- 6:30pm to 7:30pm every day
- 9am to 1pm Saturday
Please note not all services will be running during these hours and they are for pre-booked appointments only.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Chaperones
You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.
Interpreter Services
For non-English speakers, this practice uses the interpretation services provided by DA Languages. If you feel this service would be of help to you or others please tell the Care Navigator when booking your appointment.
Text Message Reminders
You can register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service, please contact the practice online.
Our Policy for Late Arrival for an Appointment
Our Care Navigators operate to the following protocol where patients arrive late for an appointment with a clinician:
Patients can book in up to 10 minutes after the appointment time without further formality.
Between 10 to 30 minutes after the appointment time, the Care Navigator will ask why you are late and then speak to the clinician. Depending on the circumstances, which will include the clinical workload, the clinician will then decide whether you can be seen later, which may not be until the end of the session or be asked to re-book.
If you are more than 30 minutes late for an appointment, the Care Navigators will ask you to re-book another routine appointment, which may not be available the same day, without reference to the clinician.