Your Rights and Responsibilities


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We would expect all our staff to treat patients with dignity and respect, to protect their confidentiality and to feel safe attending the practice.

If we haven’t met your expectations of care and service then please let us know. We operate a robust complaints procedure.

We lose significant numbers of appointments each week:

  • Please inform us if you cannot attend an appointment so that we can offer it to someone else. We lose significant numbers each week which in turn contributes to unnecessary waits for available appointments.
  • Please inform us of changes to your name, address, phone, mobile or email. You can do this at reception or online.
  • Please respect our staff as they try to help you.